Gartner Research

IT Market Clock for IT Operations Management, 2013

Published: 13 August 2013

ID: G00251065

Analyst(s): Ian Head , Terrence Cosgrove , Monica Basso , Jeffrey Brooks, Robert Naegle , Biswajeet Mahapatra, Debra Curtis , Jarod Greene, Colin Fletcher , Ronni Rosenstein , Milind Govekar , Vivek Bhalla , Jonah Kowall, Will Cappelli , Donna Scott


As ITOM technologies move through market cycles, commoditization increases and deployment priorities change. IT leaders need to know the maturity and commoditization levels of assets to build deployment road maps, negotiate pricing, plan divestitures and manage portfolios.

Table Of Contents


  • What You Need to Know
  • The Market Clock
    • Useful Market Life
    • Commoditization
    • Market Life and Commoditization Measures
    • Market Clock Changes for 2013
    • New for 2013
    • Phase Changes
  • Market Clock Recommendation Summary
  • Market Background
  • Supplier Landscape
  • Asset Class Profiles
    • Advantage
    • Choice
    • Cost
    • Replacement
  • Assets Not Included

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