Gartner Research

Agenda Overview for Banking and Investment Services, 2013

Published: 13 August 2013

ID: G00253535

Analyst(s): Kristin Moyer


Gartner has updated its Banking and Investment Services agenda for 2013. CIO priorities for the coming year and beyond should include digital banking, bank operations innovation and payments reinvention.

Table Of Contents


Key Issues

  • Digital Banking
    • What is the digital life?
    • How can technology amplify digital and face-to-face interaction?
    • What will the bank of the future look like?
  • Bank Operations Innovation
    • How do I transition to open banking systems?
    • How can information, process, analytics and technology be used to make more-intelligent decisions?
  • Payments Reinvention
    • How do I use digital wallet solutions to maximize revenue and growth?
    • How do I plan and manage the modernization of my payment architecture and value chain?
    • How do I move to Transaction Banking 2.0?

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