Gartner Information Technology Research

Gartner Magic Quadrant for End-User Outsourcing Services, Europe


Gartner positions the 18 top providers of the European end-user outsourcing service market on execution and strategic vision for the future of these services. Our analysis of key trends, providers and offerings helps sourcing executives choose the right provider in a crowded and critical market.

Published: 14 August 2013

ID: G00248802

Analyst(s): Gianluca Tramacere, Claudio Da Rold, Ian Marriott

Table Of Contents

Market Definition/Description

  • European Countries and Regions
  • IT Outsourcing
  • End-User Outsourcing Services

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • Capgemini
    • CGI
    • Computacenter
    • CSC
    • Dell
    • Fujitsu
    • Getronics/GWA
    • HCL Technologies
    • HP
    • IBM
    • SCC
    • Stefanini
    • Steria
    • T-Systems
    • TCS
    • Unisys
    • Wipro
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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