Gartner Research

Four Best Practices to Decipher Your Organization's Business Strategy

Published: 14 August 2013

ID: G00252183

Analyst(s): Samantha Searle


Business process directors fail to understand how BPM can support strategic business outcomes, because their organization's business strategy is unclear. Leverage these four best practices to reveal your organization's hidden business strategy and identify where BPM can improve business performance.

Table Of Contents
  • Key Challenges



  • Extract Information That Reveals the Organization's Strategic Intent
    • Examine Financial and Public Information for Evidence of the Organization's Strategic Intent
    • Example of How to Determine the Business Outcomes That Matter to ExxonMobil
    • Recommended Actions to Extract Information That Reveals Your Organization's Strategic Intent
  • Bring Business Executives a Draft of the Business Strategy to Kick-Start Discussions
    • Recommended Actions for Interviewing Business Executives
  • Create a Strategy Map That Gives a Coherent View of the Enterprise Business Strategy and Business Outcomes That BPM Can Drive
    • Recommended Actions for Creating a Strategy Map:
  • Develop a Value Creation Map to Reveal Where Real Business Value Lies
    • Recommended Actions for Developing a Value Creation Map
    • Consider the Organization as a Value Machine to Improve Success in Driving Strategic Business Outcomes
  • Conclusion
    • Recommended Follow-Up Action After Determining the Business Strategy

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