Gartner Research

Define the Roles Needed to Deliver Business Results From BPI/BPM Programs

Published: 15 August 2013

ID: G00246817

Analyst(s): Bruce Robertson , Samantha Searle


A successful business process improvement program depends on whether the organization has the right roles and skills in place. Gartner defines these business process improvement roles for BP directors.

Table Of Contents
  • Key Challenges



  • Define the Right Balance of Transformational, Operational and Technical Skills for the BPM Roles Needed for BPI Success
  • Partner With Key Additional BPI Roles Outside the BPCC
    • Other BPM Related Roles and Constituencies
  • Define and Improve Key BPM Role Relationships Across BPI Projects

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