Gartner Research

Web-Scale IT Gem: Apply Industrial Engineering Skills to Enterprise Data Center Operations

Published: 16 August 2013

ID: G00225370

Analyst(s): Carl Claunch


Web-scale IT operators wring inefficiency, inflexibility and delay out of their operations by applying industrial engineering techniques used to great advantage in manufacturing, retail and other sectors. Most enterprise data centers can garner surprising value if they adopt this approach.

Table Of Contents
  • Key Challenges


  • Introduction
  • Measure and Count Common Operations Activities
  • Build a Target List of Activities to Improve, Picking Those That Incur Considerable Cost and Time
  • Add Infrequent but Costly Activities to the Target List
  • Record and Scrutinize the Target Activities
  • Attack Inefficiencies, Starting With the Biggest Steps and Obvious Fixes
  • Refine or Rethink All Steps to Streamline the Process
  • Flag Error-Prone Situations and Opportunities for Tooling
  • Track and Report Progress
  • Institutionalize Industrial Engineering as a Periodic Practice

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