Gartner Research

Best Practices for BPCC Reporting Structure

Published: 16 August 2013

ID: G00254793

Analyst(s): Bruce Robertson

Summary

While reporting structure alone does not make a business process competency center successful, senior IT executives and BP directors should ensure that it reports where it can be most effective, based on executive sponsorship and organizational maturity.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Weigh the Benefits and Drawbacks of Common BPCC Organizational Models
    • Questions to Ask Before Choosing an Organizational Structure Model
  • Determine Where the BPCC Should Report
    • If the CIO Is the Initial Supporter of BPM, the BPCC Should Report Inside IT to That CIO or a CTO
    • If Business Leaders Catalyze Support for BPM, the BPCC Should Report Into the Business to a COO or CFO
  • Use a Blended Reporting Model for More Mature Organizations

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