Gartner Research

Gartner's Digital Banking Taxonomy

Published: 19 August 2013

ID: G00250854

Analyst(s): Alistair Newton


Gartner's digital banking taxonomy outlines the factors that define the emerging digitalized financial services world, and highlights those areas that CIOs and their line-of-business colleagues must address to meet the changing needs of their digital customers.

Table Of Contents


  • The Digital Banking Taxonomy Is a Flexible Organic Framework
  • The Future State of Digital Financial Services Is Defined by Four Key Components
    • Identity
    • Data and Intelligence
    • Access and Delivery
    • Location and Context
  • The Battle for Customer Identity
  • Access and Delivery Challenges
  • Data and Intelligence Impacts
  • Location and Context Capabilities
  • Planning for a Digital Banking World

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