Gartner Research

How to Support the Mobility Revolution

Published: 20 August 2013

ID: G00252662

Analyst(s): Michael Disabato


IT is in a unique position either to vault a company into a dynamic era of mobility where technology and business requirements change fast or to hold back its progress. However, IT must abandon old methods, procedures and organization structures and adopt new, agile ways to deliver mobile services.

Table Of Contents

Summary of Findings

Guidance Context

  • Problem Statement
  • Guidance Applicability
  • Related Guidance
  • Gartner Definitions

The Gartner Approach

The Guidance Framework

  • Prework
  • Step 1: Emphasize Business Over Technology
  • Step 2: Define the Responsibilities and Deliverables of Stakeholders
  • Step 3: Assess the Ability of IT to Support a Mobile Enterprise
  • Step 4: Develop and Emphasize Soft Skills in IT
  • Step 5: Tear Down the Silos
  • Step 6: Replace the One-Size-Fits-All Approach With Managed Risk- and Business-Based Solutions
  • Step 7: Establish Mobile Triage Support Teams and Processes
  • Step 8: Shift From "Time to Market" to "Time to Value" in the Development Process
  • Follow-Up

Risks and Pitfalls

Recommended Reading

Revision History

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