Gartner Research

Ten Essential Steps When Moving From Staff Augmentation to Managed Services

Published: 21 August 2013

ID: G00250342

Analyst(s): Frances Karamouzis , Ruby Jivan, Linda Cohen

Summary

Most enterprises use staff augmentation to meet their IT services skills requirements. Those using outsourcing tend to contract for cost efficiency but many move to outcome-based managed services. We provide 10 steps to help sourcing managers shift from staff augmentation to managed services.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Work With Stakeholders to Develop a Sourcing Strategy and Determine Vendor Capability
    • Phase 1 — Sourcing Strategy and Planning
    • Phase 2 — Determine the Capabilities of Prospective Service Providers
  • Achieving Results Through a New Metrics Model
    • Phase 3 — SLAs, OLAs and Contract Negotiations
  • A Well-Designed Transition Plan and Periodic Health Checks are Key to a Shift to Managed Services
    • Phase 4 — Transition and Service Management

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