Gartner Research

Ten Essential Steps When Moving From Staff Augmentation to Managed Services

Published: 21 August 2013

ID: G00250342

Analyst(s): Frances Karamouzis , Ruby Jivan, Linda Cohen


Most enterprises use staff augmentation to meet their IT services skills requirements. Those using outsourcing tend to contract for cost efficiency but many move to outcome-based managed services. We provide 10 steps to help sourcing managers shift from staff augmentation to managed services.

Table Of Contents
  • Key Challenges



  • Work With Stakeholders to Develop a Sourcing Strategy and Determine Vendor Capability
    • Phase 1 — Sourcing Strategy and Planning
    • Phase 2 — Determine the Capabilities of Prospective Service Providers
  • Achieving Results Through a New Metrics Model
    • Phase 3 — SLAs, OLAs and Contract Negotiations
  • A Well-Designed Transition Plan and Periodic Health Checks are Key to a Shift to Managed Services
    • Phase 4 — Transition and Service Management

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