Gartner Research

MarketScope for Unified Communications for the SMB Market, North America

Published: 21 August 2013

ID: G00248824

Analyst(s): Megan Fernandez , Jay Lassman

Summary

As demand for UC from the small-and-midsize-business market grows, providers are becoming increasingly competitive by enhancing their portfolios and improving their go-to-market strategies. However, IT purchasers still need to balance feature set needs against integration and support requirements.

Table Of Contents

What You Need to Know

MarketScope

  • Market/Market Segment Description
  • Inclusion and Exclusion Criteria
  • Rating for Overall Market/Market Segment
  • Evaluation Criteria
  • Vendor Product/Service Analysis
    • Alcatel-Lucent
    • Avaya
    • Cisco
    • Digium
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Siemens Enterprise Communications
    • Toshiba

Recommended Reading

  • MarketScope Rating Framework

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