Gartner Research

Financial Services BPI Must Focus on Business Improvement, Not Just Process Improvement

Published: 23 August 2013

ID: G00250954

Analyst(s): David Schehr


FSIs, including banks, investment companies and insurance firms, follow typical, rather ineffective cross-industry patterns in BPI initiatives. CIOs and others guiding BPI strategies need to shift the emphasis, where differences exist, from tactical operations to strategic business opportunities.

Table Of Contents


  • Measuring BPI Results

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