Gartner Research

End Brain Drain With Effective Knowledge Capture and Transfer

Published: 26 August 2013

ID: G00254876

Analyst(s): Darin Stewart

Summary

By developing a knowledge transfer culture that leverages appropriate tools and supporting practices, the IT department can both mitigate its own expertise retention issues and serve as a model to the enterprise as a whole for successfully sharing and retaining critical knowledge.

Table Of Contents

Summary of Findings

Analysis

  • Two Different Types of Knowledge: Explicit and Tacit
  • Immediate Steps for Effective Knowledge Transfer
    • Leverage the Ego by Recognizing the Expert
    • Learn the Skills and Nuances of Peer Mentoring
    • Foster Knowledge Transfer Within and Across Teams
  • The Longer-Term Strategy
    • Moving From Collaboration to Community
  • Strengths
  • Weaknesses
  • Develop a Critical Knowledge Retention and Recovery Plan
  • Establish an Expertise Directory
  • Remove Systemic Obstacles to Knowledge Capture and Dissemination
  • Implement and Support Formal and Informal Peer Mentoring

The Details

  • Explicit Profiling
  • Social Capital and Social Network Theory
    • Degree Centrality
    • Betweenness Centrality
    • Closeness Centrality
    • Network Centralization
    • Network Reach
    • Boundary Spanners
    • Peripheral Players

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