Gartner Research

Managed Diversity Defines Best Practices for BYOD and Endpoint Management Policies

Published: 27 August 2013

Summary

Our consumer-driven, BYOD culture pressures IT leaders to give enterprise end users a wider range of device choices. Gartner's managed diversity model is a structured compromise that offers end-user device choice while protecting enterprise assets and supporting end-user productivity.

Included in Full Research

  • Key Challenges
  • Adopt Gartner's Managed Diversity Model to Offer Choices and Change the Relationship Between the IT Organization and the End User
  • In the Fully Managed Service Category, IT Takes Full Operational and Security Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Tradeoffs
  • In the Semimanaged Service Category, IT Gives the User More Device Choice and Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Tradeoffs
  • In the Exception Service Category, IT Procures Support but Transfers All Device Responsibility to the End User
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Trade-offs
  • Plan and Present Options Using a Managed Diversity Matrix
    • User Group Categories

Analysts:

Rich Doheny Ken Dulaney

Access Research

Already a Gartner client?

Just stopping by?

To view this research and much more, become a client.

Speak with a Gartner specialist to learn how you can access peer and practitioner research backed by proprietary data, insights, advice and tools to help you achieve stronger performance.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Gartner research: Trusted insight for executives and their teams

What is Gartner research?

Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance.

Gartner research is unique, thanks to:

Independence and objectivity

Our independence as a research firm enables our experts to provide unbiased advice you can trust.

Actionable insights

Not only is Gartner research unbiased, it also contains key take-aways and recommendations for impactful next steps.

Proprietary methodologies

Our research practices and procedures distill large volumes of data into clear, precise recommendations.

Gartner research is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster decisions to stay ahead of disruption and accelerate growth.

Tap into our experts

We offer one-on-one guidance tailored to your mission-critical priorities.

Pick the right tools and providers

We work with you to select the best-fit providers and tools, so you avoid the costly repercussions of a poor decision.

Create a network

Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy.

Gartner IT Infrastructure, Operations & Cloud Strategies Conference

Get prepared to be inspired by the world’s leading infrastructure and operations (I&O) leaders and Gartner experts and explore the latest technologies.

©2022 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.