Gartner Research

Managed Diversity Defines Best Practices for BYOD and Endpoint Management Policies

Published: 27 August 2013

ID: G00254181

Analyst(s): Rich Doheny , Ken Dulaney

Summary

Our consumer-driven, BYOD culture pressures IT leaders to give enterprise end users a wider range of device choices. Gartner's managed diversity model is a structured compromise that offers end-user device choice while protecting enterprise assets and supporting end-user productivity.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Adopt Gartner's Managed Diversity Model to Offer Choices and Change the Relationship Between the IT Organization and the End User
  • In the Fully Managed Service Category, IT Takes Full Operational and Security Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Tradeoffs
  • In the Semimanaged Service Category, IT Gives the User More Device Choice and Responsibility
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Tradeoffs
  • In the Exception Service Category, IT Procures Support but Transfers All Device Responsibility to the End User
    • Ownership and Device Choice
    • Security Responsibility and Approach
    • Support Responsibility and Approach
    • End-User Responsibilities and Trade-offs
  • Plan and Present Options Using a Managed Diversity Matrix
    • User Group Categories

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