Gartner Research

Market Trends: Human Resources Business Process Outsourcing, Worldwide, 2013

Published: 27 August 2013

ID: G00248929

Analyst(s): Morgan Yeates

Summary

This report documents trends shaping the HR business process outsourcing market. Technology remains the primary driver, and buyers are more demanding than ever. Providers must align their product, sales and research strategies to these trends to win new clients and succeed in new markets.

Table Of Contents

Introduction

Market Trends

  • Technology Trends: Technology Takes HR Toward a Paperless Administration Future
    • BPaaS Now Appears in All HR BPO Functions
    • PETS Have Become Differentiators
    • Four BPO Service Delivery Models Emerge
    • Technological Currency and Agility Become Selection Criteria
    • HR Administration Moves Closer Toward a Paperless Future
  • Provider Trends: Offering Scope Expands While Reaching New Markets
    • Providers Increase Vertical-Focused Sales and Services
    • Development of Analytics and Research Services Accelerates
    • Tax Compliance Morphs From Commodity to Differentiator
    • Business Consulting Services Increasingly Offered With Core Services
    • Market Bifurcates Into Advanced Versus Novice Buyers
    • Providers Focus Anew on the SMB Market
  • Market Structure Trends: Providers Solidify Their Global Reach
    • Acquisition and Partnership Quickly Expand Services and Reach
    • Bundling Enhances Individual Offerings
    • Enlarging Service Delivery Footprint Remains a Priority
  • Buyer Trends: Sophisticated "HR BPO 3.0" Buyers Comprise More of the Market
    • Demand Accelerates for Analytics Services
    • Advanced Reporting Becomes Normative
    • Demand for Proactive Ideation Remains Unmet
    • Buyers Perform Deeper Due Diligence
    • Buyers and Providers Make Up for Lost Time
    • Buyers Request Assistance With Standardized, Globalized Processes
    • MNCs Demand Global Service Management
  • Regional Trends: Emerging Market Growth Leapfrogs That of Established Markets
    • Regional Development Still Grows but Varies Widely
    • HR BPO Adoption in Emerging Markets Increases Steadily

Vendors to Watch

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.