Gartner Research

Solution Path: The Six Steps to Create an Effective Unified Communications Environment

Published: 29 August 2013

ID: G00254935

Analyst(s): Mark Cortner

Summary

The intersection between unified communications (UC) and enterprise collaboration, mobile and cloud initiatives creates a complex set of IT requirements. This Solution Path helps enterprises transition from traditional siloed communications to an effective UC environment.

Table Of Contents

Solution Path Diagram

What You Need to Know

  • Introduction

Solution Path

  • Step 1: Identify Business Requirements
    • Step 1.1: Collect and Anticipate Business Requirements
    • Step 1.2: Prioritize Business Requirements
    • Step 1.3: Segment and Align Business Requirements by Role
  • Step 2: Perform Gap Analysis vs. Business Requirements
  • Step 3: Define the Scope of the UC Strategy, and Identify Sponsorship
    • Step 3.1: Rationalize Gap Analysis vs. Business Impact
    • Step 3.2: Identify Business and Executive Sponsors
  • Step 4: Evaluate Alternative Approaches to Meet Requirements
    • Step 4.1: Rationalize Solution Strategy Alternatives
    • Step 4.2: Compare Service Delivery Model Alternatives
  • Step 5: Identify Associated Risks and Mitigation Strategies
  • Step 6: Finalize Vision, Strategy and Business Justification

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.