Gartner Research

Solution Path: The Six Steps to Create an Effective Unified Communications Environment

Published: 29 August 2013

ID: G00254935

Analyst(s): Mark Cortner


The intersection between unified communications (UC) and enterprise collaboration, mobile and cloud initiatives creates a complex set of IT requirements. This Solution Path helps enterprises transition from traditional siloed communications to an effective UC environment.

Table Of Contents

Solution Path Diagram

What You Need to Know

  • Introduction

Solution Path

  • Step 1: Identify Business Requirements
    • Step 1.1: Collect and Anticipate Business Requirements
    • Step 1.2: Prioritize Business Requirements
    • Step 1.3: Segment and Align Business Requirements by Role
  • Step 2: Perform Gap Analysis vs. Business Requirements
  • Step 3: Define the Scope of the UC Strategy, and Identify Sponsorship
    • Step 3.1: Rationalize Gap Analysis vs. Business Impact
    • Step 3.2: Identify Business and Executive Sponsors
  • Step 4: Evaluate Alternative Approaches to Meet Requirements
    • Step 4.1: Rationalize Solution Strategy Alternatives
    • Step 4.2: Compare Service Delivery Model Alternatives
  • Step 5: Identify Associated Risks and Mitigation Strategies
  • Step 6: Finalize Vision, Strategy and Business Justification

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