Gartner Research

Use a Deal 'Sweet-Spot' Analysis to Expedite Shortlisting of Business Process Outsourcing Providers

Published: 30 August 2013

ID: G00255791

Analyst(s): Ruby Jivan, Kimberly Harris-Ferrante, Cathy Tornbohm , Morgan Yeates, Frances Karamouzis , Jim Longwood , TJ Singh

Summary

Sourcing managers are responsible for leading an effective evaluation and selection process to ensure the provision of a strong business process services partner. This research enables sourcing managers to analyze and shortlist BPS providers using the Gartner deal sweet-spot analysis framework.

Table Of Contents

Analysis

  • Introduction
  • The Gartner Deal Sweet Spot Analysis
    • What Are the Deal Sweet-Spot Characteristics of BPS Providers?
    • How to Use a Deal Sweet-Spot Analysis to Speed Up Market Scans and Evaluation and Selection Processes
  • Analysis of Functional and Vertical BPS
    • Overview of Service Provider Lists
    • Summary of Global Multi-Process BPO Providers
  • Customer Management BPO
    • Context
    • Outsourced Processes
    • Considerations
  • Procurement BPO
    • Context
    • Outsourced Processes
    • Considerations
  • F&A BPO
    • Context
    • Outsourced Processes
    • Considerations
  • HR BPO
    • Context
    • Outsourced Processes
    • Considerations
  • Vertical BPO
    • Context
    • Outsourced Processes
    • Considerations

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