Gartner Research

Analyze Your Process Styles to Ensure Technology Choices Lead to Improved Business Outcomes

Published: 30 August 2013

ID: G00255483

Analyst(s): Janelle Hill

Summary

Analysis of work-related interactions between resources (human, machine and information) will uncover repeatable patterns. These patterns distinguish process styles and guide process owners' decisions about how technology can help, or hinder, the attainment of desired business outcomes.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Take a Broad, Holistic, Cross-Functional View of Work to Establish Your Process Perspective
  • Identify Your Own Process Styles for Any Processes Targeted for Improvement, Re-Engineering, Innovation and Transformation
  • Match Technology Options to the Process Style, Rather Than Allowing Technology Features to Define How the Work Should Be Done
  • Consider How Software Might Be Used to Empower (Not Just Control) Participants in Unstructured Work Areas

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