Gartner Research

Analyze Your Process Styles to Ensure Technology Choices Lead to Improved Business Outcomes

Published: 30 August 2013

ID: G00255483

Analyst(s): Janelle Hill


Analysis of work-related interactions between resources (human, machine and information) will uncover repeatable patterns. These patterns distinguish process styles and guide process owners' decisions about how technology can help, or hinder, the attainment of desired business outcomes.

Table Of Contents
  • Key Challenges



  • Take a Broad, Holistic, Cross-Functional View of Work to Establish Your Process Perspective
  • Identify Your Own Process Styles for Any Processes Targeted for Improvement, Re-Engineering, Innovation and Transformation
  • Match Technology Options to the Process Style, Rather Than Allowing Technology Features to Define How the Work Should Be Done
  • Consider How Software Might Be Used to Empower (Not Just Control) Participants in Unstructured Work Areas

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.