Gartner Research

Evaluate Care Management Vendors With an Eye on the Turbulent Market Ahead

Published: 05 September 2013

ID: G00255427

Analyst(s): Jeff Cribbs


The selection of care management solutions is one of the most crucial technology challenges facing U.S. healthcare payer CIOs and IT leaders. This research describes successful approaches to evaluating care management vendors, and highlights specific use cases and differentiated capabilities.

Table Of Contents
  • Key Challenges



  • Recruit Beyond the Usual Suspects When Establishing the Vendor Selection Team
  • Document Initial Vendor Evaluation Criteria, Use Cases and Priorities Before Engaging With Vendors
  • Verify Vendor Claims During the Evaluation Process

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