Gartner Research

Forecast Analysis: Enterprise Communications Applications, Worldwide, 3Q13 Update

Published: 10 September 2013

ID: G00253211

Analyst(s): Drew Kraus, Megan Fernandez

Summary

End-user spending on premises-based ECA (telephony, contact centers and business phones) will grow at a 0.5% CAGR worldwide through 2017. Providers should develop ECA go-to-market strategies by analyzing the market's dynamics at the level of geographic and technology segments.

Table Of Contents

Analysis

  • Change in 3Q13 Forecast Compared With 2Q13 Forecast
  • Segment and Regional ECA Quarter-Over-Quarter Changes

Assumptions

  • Macroeconomic, Geopolitical, Demographic and Cultural Factors
  • Regional Assumptions
    • EMEA
    • Asia/Pacific
    • Japan
    • North America
    • Latin America
  • Deployment Model Assumptions
  • TDM/IP Tech Transition Assumptions
  • Alternative Use Assumptions

Market Model

  • Forecast Components
    • Unit Shipments
    • ASP per Unit
  • Influencing Factors
    • TDM-to-IP ECA Technology Transition
    • Current-Year Unit Shipments
    • Shipment History
    • Product Life Cycle
    • Deployment Model
    • Competition
    • ASP History
    • User Research
    • Vendor Surveys, Interviews and Filings
    • Enterprise Budgets
  • Connections
    • Shipment History > Product Life Cycle > TDM-to-IP Technology Transition
    • Current-Year Unit Shipments
    • Shipment History > Technology Transition > Deployment Model
    • Product Life Cycle > Technology Transition
    • Deployment Model > Unit Shipments
    • Vendor Surveys > Competition > ASP per Unit
    • Macroeconomic Factors > ASP History > ASP per Unit
    • User Research > Current-Year Shipments
    • Vendor Surveys, Interviews and Filings > Current-Year Shipments > ASP per Unit
    • Macroeconomic Factors > GDP Forecast > Enterprise Budgets

Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.