Gartner Research

Survey Analysis: ITScore for I&O Survey Results Show No Improvement

Published: 12 September 2013

ID: G00254964

Analyst(s): Jay E. Pultz, Jeffrey Brooks, Ian Head, Robert Naegle


Greater I&O maturity helps to raise business satisfaction, enable agility, and control costs and risk. Despite the use of ITIL, more than 80% of organizations are failing to raise maturity. We look at how I&O leaders should respond to this lack of progress.

Table Of Contents

Survey Objective

Data Insights

  • Analysis by Industry Group
  • Analysis by Organization Size
  • Bottom Line
  • Methodology

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