Gartner Research

Decision Point for Selecting Authentication Credentials and Factors

Published: 12 September 2013

ID: G00255606

Analyst(s): Trent Henry


The Authentication Decision Point surveys current and future viable authentication mechanisms for enterprise users. It provides a decision framework based on identity assurance levels, application interoperability, physical access control system integration and frequency of authentication.

Table Of Contents

Decision Point

Evaluation Criteria

  • Requirements
    • Identity Proofing
    • Assessing Depth of Relationship
    • Client Platform
    • Application Interoperability
    • Adaptive Access
  • Constraints
    • Relationship Between Identity Assurance and Cost
    • User Experience
    • Flawed Authentication Methods
    • User Constituencies


  • Technical Integration
    • AD Workstation Integration
    • Identity Assurance Requirements
    • PACS Integration
    • Frequency of Authentication
  • Types of Authenticators
    • Hardware OTP
    • Smartphone OTP
    • OOB (Telephony)
    • OOB (SMS/Notification)
    • Password
    • Smart Card
    • Excluded Authentication Methods

Future Developments

  • Smartphone OTP Devices
  • Smartphone Digital Signatures
  • NFC Devices
  • Emerging RESTful Protocols

Decision Tool

  • Decision Flow Diagram

Decision Justification

  • No Satisfactory Choice
  • Hardware OTP
  • Smartphone OTP
  • OOB (Telephony)
  • OOB (SMS/Notification)
  • Password
  • Smart Card

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