Gartner Research

Use Business Capability Modeling to Execute CSP Digital Services IT Strategies

Published: 13 September 2013

ID: G00253334

Analyst(s): Mentor Cana , Marcus Blosch , Neil Osmond


Communications service providers are actively pursuing new sources of revenue by deploying a new breed of IT-centric value-added services. CSP IT leaders should use business capability modeling to identify the opportunities and risks of digital services strategies.

Table Of Contents
  • Key Challenges



  • Apply Business Capability Modeling to Identify Strategic Priorities
    • 1. Articulate Your Strategy Goals
    • 2. Develop Your Business Capabilities
    • 3. Illustrate Your Strategic Priorities With Business Capabilities
    • 4. Conduct a Gap Analysis
    • 5. Create Road Maps for Change
    • 6. Develop Initiatives and Projects
    • 7. Oversee and Govern

Case Study

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