Gartner Research

Salesforce.com Announces New Comprehensive CRM Edition

Published: 16 September 2013

ID: G00255880

Analyst(s): Robert P. Desisto

Summary

Salesforce.com announced its first major pricing and packaging overhaul in eight years by eliminating Unlimited Edition from its portfolio and launching the new Performance Edition to appeal to broad CRM projects.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Performance Edition will reduce the price for CRM decision makers with a combined need of Data.com, Work.com Live Agent, Knowledge and Salesforce Identity
  • Performance Edition will be more costly for traditional siloed Service or Sales Unlimited customers
  • Existing Unlimited Edition customers will see no impact on their current contracts or renewal rights

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