Gartner Research

Critical Capabilities for Social Software in the Workplace

Published: 17 September 2013

ID: G00253337

Analyst(s): Jeffrey Mann, Nikos Drakos , Mike Gotta


As the social software market matures, expectations for basic features have converged while vendors innovate with specialized functionality. Buyers need to understand their requirements before looking for solutions.

Table Of Contents

What You Need to Know


  • Introduction
  • Product Class Definition
  • Critical Capabilities Definition
    • Profiles
    • Activity Streams
    • Filtering and Analytics
    • User Experience
    • Tooling, Conversations
    • Tooling, Create and Share
    • Tooling, Groups
    • Tooling, Control
    • Integration
    • Embedded Applications
  • Use Cases
    • Overall
    • Project Team Collaboration
    • Social Intranet
    • Social Extranet
    • Community Hub
    • Innovation Acceleration
    • Contextual Collaboration
  • Inclusion Criteria
    • Quantitative Market Presence Criteria
  • Critical Capabilities Rating
  • Vendors
    • Atlassian (Confluence)
    • Google Apps for Business
    • IBM Connections
    • Jive Software (Jive)
    • Microsoft (SharePoint)
    • Microsoft (Yammer)
    • NewsGator (Social Sites)
    • (Chatter)
    • SAP (Jam)
    • Telligent (Zimbra)
    • Tibco (tibbr)
    • VMware (Socialcast)

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