Gartner Research

Survey Analysis: Increasing Importance of External Service Providers to Help Organizations Succeed in Mobility

Published: 19 September 2013

ID: G00255303

Analyst(s): Twiggy Lo , Susan Tan


This Survey Analysis showcases buyer demand for IT services related to mobility initiatives. Practice leaders and strategy professionals can use the findings to understand the state of mobile adoption, identify market opportunities and discover buyer preferences in selecting service providers.

Table Of Contents

Survey Objective

Data Insights

  • Enterprises Are Allocating Significant Discretionary Budgets to Mobile Solutions and Are Increasingly Using External Service Providers to Help Them Implement Mobility
  • Mobility Supports a Full Spectrum of Business Objectives; Organizations Are on Target to Achieve Desired Business Benefits
  • No Specific Type of Mobile Project Dominates; in the Long Term, Mobile Consumption Will Be Part of Every Application
  • Security and Privacy Continue to Top the List of Challenges
  • Proactive Sales and Delivery Representatives Are Key Conduits to Mobile Opportunities
  • Thought Leadership and Vision Drive Deals for Service Providers
  • Cost-Effectiveness, User Experience Skills and Innovation Are the Top Three Selection Factors
  • Methodology

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