Gartner Research

Outsourcing Advisory: Sourcing Strategy Options and Approaches for Infrastructure Services

Published: 20 September 2013

ID: G00253191

Analyst(s): Claudio Da Rold


Infrastructure accounts for 55% of IT budgets, only 17% of which is hardware, mostly IT services. Price dynamics and turbulence in IT services is continuing as industrialization intensifies. Sourcing executives should use this sourcing strategy decision framework to focus on opportunities and risk.

Table Of Contents
  • Key Challenges



  • Sourcing executives must show business proficiency to set clear, measurable objectives and constraints for their infrastructure services sourcing strategies
  • Sourcing managers must link to a data center services strategy and identify key use cases and market options, by leveraging the Gartner Data Center Services Market Map
  • Sourcing managers must evolve their end-user services provision toward a business role-based approach, to support both industrialization and consumerization
  • Sourcing executives must drive the decision-making process across infrastructure services based on 10 critical factors: location, applications, skills, management, size, scope, sharing, assets, contract terms and financials

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