Gartner Research

Vendor Rating: Verizon Communications

Published: 20 September 2013

ID: G00248664

Analyst(s): Amanda Sabia, Mentor Cana , Bill Menezes , Eric Goodness , Douglas Toombs , Frank Marsala , Danellie Young

Summary

As Verizon continues to transform itself from a U.S.-based telecom carrier into a global provider of technologies and solutions, it needs to improve the customer experience, from presale to service delivery and support. Customers and prospects should evaluate its solutions, pricing and support.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Positive
    • Financial: Positive
    • Marketing: Promising
    • Organization: Promising
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Positive
    • Pricing Structure: Positive
  • Customer Service/Support
    • Sales/Distribution: Promising
    • Support/Account Management: Promising

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