Gartner Research

Maverick* Research: You've Lost That Lovin' Feeling — The Dehumanization of Human Resources

Published: 23 September 2013

ID: G00252932

Analyst(s): Morgan Yeates


HR is automating itself toward irrelevancy. Technological myopia dilutes HR's strategic potential, obscures real workplace issues, and positions HR as a support function. (Maverick research deliberately exposes unconventional thinking and may not agree with Gartner's official positions.)

Table Of Contents


  • *Maverick Research
  • Is Human Resources "Human" Anymore?
  • What Is Gained — or Lost — When HR Automates Processes?
  • HR's Wrong-Headed Thinking About Technology
    • Failing to Foresee Workplace and Employment Evolution and Technological Trends
    • Focusing on the What but Not the How and the Why
    • Having an Exclusively Enterprise-Centric Perspective
    • Promoting E-Paternalism
    • Succumbing to the Tyranny of the Urgent
    • Attempting to Automate a Relationship, Instead of a Responsibility
    • Failing to Analyze Data Understand How to Analyze Data
    • Unwilling to Redesign the HR Function
    • Not Improving Their Financial Skills
    • Failing to Engage Imagination
  • What Successful HR Technology Looks Like
  • Contributors to Success
    • No. 1 — Couple Empowerment With Responsibility
    • No. 2 — Incorporate Intelligence and Intuitiveness
    • No. 3 — Present Meaningful Data and Ask Meaningful Questions
    • No. 4 — Ensure Consistency and Flexibility
    • No. 5 — Assess Scalability and Agility
  • Your Path to Failure
  • Where Technology Is Taking HR

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