Gartner Research

Stop Tinkering and Start Innovating With Business Processes

Published: 24 September 2013

ID: G00254849

Analyst(s): Elise Olding


BPM hovers at the bottom of the CIO's top 10 priorities. If it continues to deliver incremental improvements and results through mere automation vs. radically rethinking work to deliver significant business outcomes, BP directors can expect to lose funding, staff and executive support.

Table Of Contents
  • Key Challenges



  • Apply Vision, Finesse and Tenacity to Deliver Business Outcomes
    • Vision — Innovate, Don't Just Improve
    • Finesse — Empower Others to Participate With You
    • Tenacity — Look for the Larger, Unseen Opportunities
  • Break Tinkering Mindsets at Their Origin
  • Execute for Now — Build for Innovation, Franchise and Process Improvement
  • Be Sure That Best Practices Really Are
    • The Independent, U.K. Newspaper, Challenges the Status Quo
  • Focus on the Three Cs — Competence, Confidence, Credibility … and Add Communication
    • Big Vision, Bold Results
    • Rethinking Is the Key
    • The Catalyst for Strategic Outcomes

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