Gartner Research

Good Choices for Mobile Authentication Must Balance Conflicting Security, Technical and User Experience Needs

Published: 24 September 2013

ID: G00251811

Analyst(s): John Girard , Ant Allan


Mobile users staunchly resist authentication methods that were at least tolerable on PCs and are still needed to bolster secure access. Security leaders must balance the conflicting needs of good authentication choices for personal and company-provided devices.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Mobile user demands for simple UX trump security concerns, forcing security leaders to implement easy power-on passwords
  • Mobile token variety forces security leaders to implement software-based, UX-friendly device tokens to the detriment of strong authentication
  • Balancing trust, without eroding UX, is prompting security leaders to consider emerging implementations of biometric and contextual authentication

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