Gartner Research

ITSSM Best Practices in China Work Well in Asian and GCC Regions

Published: 25 September 2013

ID: G00251822

Analyst(s): Jeffrey Brooks, Tapati Bandopadhyay


A Gartner survey of Chinese I&O organizations shows a state of readiness for designing and fine-tuning the processes for IT service and support management. As per Gartner inquiries from Asian and GCC regions, ITSSM target states and best practices for China extend in scope to these regions as well.

Table Of Contents
  • Key Challenges



  • Integrate Key ITSSM Processes to Advance Toward the Target State of Service-Oriented and Business-Focused I&O
  • Undertake the ITScore for I&O Assessment to Identify Process and Process Metrics Maturity
  • Plan to Make More Pragmatic and Extensive Use of Tools and Automation

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