Gartner Research

OT Alignment and the Nexus of Forces Are Driving Gas Utility Technology Investments

Published: 25 September 2013

ID: G00230887

Analyst(s): Zarko Sumic, Kristian Steenstrup


Gas utilities implement a range of technologies to modernize the support and safe operation of their networks, and to provide required customer service level. This research appraises some key areas for gas utility CIOs to get the best returns on technology investment.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Aging infrastructure will drive gas utility CIOs to focus on reliability and repair scenarios, optimizing asset availability, safety and costs
  • Numerous technologies have advanced in customer and revenue cycle areas related to the Nexus of Forces, requiring gas utility CIOs to reconsider customer-facing business processes and legacy product architecture
  • Gas utility CIOs will see increased risks emerge when combined IT and operational technology solutions aren't supported by a corresponding alignment of governance and standards

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.