Gartner Research

OT Alignment and the Nexus of Forces Are Driving Gas Utility Technology Investments

Published: 25 September 2013

ID: G00230887

Analyst(s): Zarko Sumic, Kristian Steenstrup

Summary

Gas utilities implement a range of technologies to modernize the support and safe operation of their networks, and to provide required customer service level. This research appraises some key areas for gas utility CIOs to get the best returns on technology investment.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Aging infrastructure will drive gas utility CIOs to focus on reliability and repair scenarios, optimizing asset availability, safety and costs
  • Numerous technologies have advanced in customer and revenue cycle areas related to the Nexus of Forces, requiring gas utility CIOs to reconsider customer-facing business processes and legacy product architecture
  • Gas utility CIOs will see increased risks emerge when combined IT and operational technology solutions aren't supported by a corresponding alignment of governance and standards

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