Gartner Information Technology Research

Gartner Magic Quadrant for End-User Outsourcing Services, North America


The North American EUO service market evolves with new solutions, fueling a renewed interest in the use of service providers to manage their service desk, desktop and mobility needs. Sourcing executives can use this Magic Quadrant to evaluate providers that best meet their outsourcing goals.

Published: 26 September 2013

ID: G00250139

Analyst(s): David Ackerman , William Maurer, Bryan Britz

Table Of Contents

Market Definition/Description

  • IT Outsourcing
    • End-User Outsourcing Services

Magic Quadrant

  • Vendor Strengths and Cautions
    • Atos
    • C3i
    • CGI
    • Cognizant
    • CompuCom
    • CSC
    • Dell
    • Fujitsu
    • HCL Technologies
    • HP
    • IBM
    • Long View Systems
    • Maintech
    • Pomeroy
    • Stefanini
    • Tata Consultancy Services
    • Unisys
    • Wipro
    • Xerox
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Reference Check/Client Interaction Results
  • Relevant Data

Evaluation Criteria

  • Ability to Execute
    • Criteria Ranked as High
    • Criteria Ranked as Medium
    • Criterion Ranked as Low
  • Completeness of Vision
    • Criteria Ranked as High
    • Criteria Ranked as Medium
    • Criteria Ranked as Low
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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