Gartner Research

Vendor Rating: IBM

Published: 27 September 2013

ID: G00255341

Analyst(s): Jim Duggan, Tom Austin, Rob Addy , David Cearley , Mike Chuba, Tiffani Bova, Joseph Feiman, Bryan Britz , Andrew Neff , Cathy Tornbohm , George J. Weiss, Jess Thompson, Patrick Sullivan, Karen M. Shegda, Roger W. Cox , Thomas Murphy , Massimo Pezzini , Rita Sallam , Donna Scott , Christopher Ambrose , Gene Alvarez , David Willis, Jennifer S. Beck, Andrew White , Allie Young, Alex Soejarto, Joanne M. Correia

Summary

Gartner's 2013 Vendor Rating for IBM evaluates the entire company and its offerings.

Table Of Contents

Overall Rating

What You Need to Know

Vendor Rating

  • Analyst Comments
  • Corporate Viability
    • Strategy: Strong Positive
    • Financial: Positive
    • Marketing: Strong Positive
    • Organization: Strong Positive
  • Market Offerings
    • Product/Service: Positive
    • Technology/Methodology: Strong Positive
    • Pricing Structure: Strong Positive
  • Customer Service/Support
    • Sales/Distribution: Strong Positive
    • Support/Account Management: Strong Positive

Gartner Recommended Reading

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.