Gartner Research

IBM Bets on Reinventing Its Customers' Businesses With Smarter Process

Published: 27 September 2013

ID: G00252561

Analyst(s): Michele Cantara, Teresa Jones

Summary

IBM Smarter Process puts business processes at the center of efforts to reinvent businesses disrupted by cloud, social, mobile and big data, by taking a broad view of business processes as a system of interactions, involving decisions, social interactions, rules, collaborations and flows.

Table Of Contents
  • Impacts

Analysis

Impacts and Recommendations

  • Smarter Process is IBM's response to help customers successfully reinvent their businesses in the face of disruption caused by the combination of cloud, social, mobile and big data
  • With the IBO capabilities in Smarter Process, IBM aims to reduce the time it takes businesses to go from insight to action when innovating customer-centric processes
  • IBM sees mobile taking the lead in changing how businesses work with customers and value chain partners, and is providing enhanced mobile capabilities in Smarter Process
  • Cloud, consulting and BPO services for Smarter Process are intended to help businesses accelerate time to innovation in customer-centric processes

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