Gartner Research

CSPs Must Position Privacy and Security Concerns to Their Advantage

Published: 30 September 2013

ID: G00255054

Analyst(s): Wm. L. Hahn


Communications service providers must be completely transparent in their handling of security and customer data, particularly as customer concerns over privacy violations rise in response to poor press coverage in headline news.

Table Of Contents
  • Impacts


Impacts and Recommendations

  • Rising privacy concerns will result in more scrutiny for CSP product managers looking to exploit customer data
  • Customer desires to prevent privacy violations will never be fully satisfied, so CSP strategy executives must choose between the identity broker role and monetizing customer data
  • As emerging market governments establish or refine laws around data privacy and security, domestic CSP privacy teams can seize the advantage by revising their policies to anticipate and exceed the regulatory obligations

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