Gartner Research

Improve I&O Maturity to Drive Greater Cost-Efficiency

Published: 30 September 2013

ID: G00255192

Analyst(s): Michael Pedersen, Robert Naegle, Jeffrey Brooks, Tapati Bandopadhyay, Ian Head


I&O leaders are under extreme pressure to trim budgets and reduce costs. Maturity initiatives are often set aside because it is believed the benefits are not cost-oriented. However, improved maturity can yield the desired cost-efficiency the I&O leader has been struggling to find.

Table Of Contents
  • Key Challenges



  • Improve ITOM Technology Selection and Adoption by Focusing on Solutions Rather Than Just Tools
  • Elevate Financial and Business Skills to Reduce Costs
  • Improve Training and People Performance to Reduce Operational Costs
  • Advance Process Adoption and Maturity to Create Additional Cost-Saving Efficiencies

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