Gartner Information Technology Research

Gartner Magic Quadrant for Corporate Telephony

Summary

Corporate telephony vendors struggle to grow share in a mature market. The IT organization must satisfy new requirements for voice and unified communications while staying within budget. This research can help IT personnel select the best vendors that meet short- and long-term objectives.

Published: 30 September 2013

ID: G00250352

Analyst(s): Jay Lassman, Steve Blood, Geoff Johnson

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Aastra Technologies
    • Alcatel-Lucent
    • Avaya
    • Cisco
    • Huawei
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Siemens Enterprise Communications
    • Toshiba
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players

Context

Market Overview

  • The Future of Telephony Vendors

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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