Gartner Research

Market Insight: Is the End of the World Near for Traditional Desktop Outsourcing Services?

Published: 01 October 2013

ID: G00248804

Analyst(s): Gianluca Tramacere

Summary

Traditional desktop outsourcing services do not offer sustainable long-term growth. Providers must overcome their inertia to change and promote a new generation of offerings focused on increasing end users' operational and business efficiency. Those that remain complacent are destined to fail.

Table Of Contents

Analysis

  • Effective Promotion
  • Technology Innovation
  • Service Innovation

Background and Context

The Impact

Conclusion

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