Published: 03 October 2013
Analyst(s): Guy Creese
In 2014, IT should concentrate on delivering an effective palette of collaboration and content systems to users — "one size fits all" no longer works. Leveraging mobile and cloud is critical. If IT fails to do this correctly, the business will view IT as ineffective and will look elsewhere.
Summary of Findings
Macro Trends Overview
Communication, Collaboration, Content and Social Trends
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