Gartner Research

2014 Planning Guide for Collaboration and Content

Published: 03 October 2013

ID: G00255327

Analyst(s): Guy Creese


In 2014, IT should concentrate on delivering an effective palette of collaboration and content systems to users — "one size fits all" no longer works. Leveraging mobile and cloud is critical. If IT fails to do this correctly, the business will view IT as ineffective and will look elsewhere.

Table Of Contents

Summary of Findings


Macro Trends Overview

Communication, Collaboration, Content and Social Trends

  • One Size Fits All Is Giving Way to a Solution Palette
    • Planning Considerations
  • Tablets Aren't PCs: Office Isn't Required, and There's No Single Killer App
    • Planning Considerations
  • Communications Is the Onramp to Cloud-Based Collaboration
    • Planning Considerations
  • SaaS Remains a Work in Progress, With Pluses and Minuses
    • Increased Complexity
    • Higher IT Workload
    • Integration Requirements
    • Planning Considerations
  • Unstructured Data Is Increasingly Being Mined for Insights
    • Planning Considerations
  • Customer Engagement Systems Are Starting to Need Integration
    • Planning Considerations

Setting Priorities

  • Learn the New Technologies: Mobile and Cloud
  • Tool for the Future: Create a Varied Palette of Solutions
  • Support the Past: Rationalize the 3CS Systems

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