Gartner Research

CRM Applications Deployed by Consultancies in 2013 Show Which Skills Are Prevalent

Published: 08 October 2013

ID: G00257697

Analyst(s): Ed Thompson , Patrick Sullivan

Summary

This year, salesforce.com will overtake Oracle Siebel as the most deployed CRM application by large consultants and system integrators. During 2014, we predict Microsoft Dynamics CRM will overtake SAP, making Oracle Siebel the second most popular vendor for the largest service providers.

Table Of Contents

Analysis

  • Oracle Siebel, CRM On Demand and Service Cloud and Sales Cloud
  • SAP CRM
  • Salesforce.com
  • Microsoft
  • No Application Vendors on Projects
  • Other Vendors
  • Geographic Coverage

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