Gartner Research

Group Life Insurance CIOs Must Align Their IT Strategies to the Nexus of Forces

Published: 08 October 2013

ID: G00255068

Analyst(s): Juergen Weiss

Summary

Margin pressures and changing customer preferences will force IT leaders of group life insurers to revamp their cloud, information, social and mobile capabilities.

Table Of Contents
  • Impacts

Analysis

  • Insurance IT Leaders Operate in a Highly Competitive Market

Impacts and Recommendations

  • Extreme personalization needs require group life insurance CIOs to better align cloud, mobile, social and information capabilities
  • Low profit margins and cost pressures are forcing group life insurance CIOs to invest in cloud and predictive analytics
  • Growing adoption of Web self-services by customers will require group life insurance CIOs to embrace the Nexus of Forces in their IT strategies

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