Gartner Research

Begin Integrating CTS and Supply Chain Segmentation With These Six Steps

Published: 09 October 2013

ID: G00253822

Analyst(s): Stan Aronow


A "menu of services" is a new method to integrate cost to serve and supply chain segmentation. Supply chain strategy and cost-to-serve initiative leads should take six actions to develop their own menus of services to better manage customer profitability.

Table Of Contents
  • Key Challenges



  • Step 1: Establish the Use Case, Team and Team Charter
  • Step 2: Meet With Finance
  • Step 3: Create the List of Customer Behaviors
  • Step 4: Build the MOS
  • Step 5: Estimate a Cost of Complexity per Menu Item
  • Step 6: Calculate Profitability for Six to 10 Customers
  • Time to Take Action

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