Gartner Research

Demonstrate I&O Value Through Business-Focused Metrics

Published: 10 October 2013

ID: G00255194

Analyst(s): Ian Head, Robert Naegle, Jeffrey Brooks


I&O leaders struggle to demonstrate the value of IT services when they emphasize operational metrics over value-based, business-driving metrics.

Table Of Contents
  • Key Challenges



  • Develop and Categorize Metrics as "Above the Line" or "Below the Line"
  • Eliminate Below-the-Line Information in Above-the-Line Communication
  • Use Business Value Dashboards as a Means to Report Value Creation to the Business
  • More Examples

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