Gartner Research

Nexus of Forces Will Transform the Business Models of IT and Service Providers in India

Published: 14 October 2013

ID: G00255496

Analyst(s): Neha Gupta , Aman Munglani, Naveen Mishra


The combined impact of the key disruptive forces big data, mobile, social and cloud in India is creating challenges and opportunities for vendors. Providers willing to adapt their business model will be best-equipped to gain from the emerging opportunities.

Table Of Contents
  • Impacts


  • Opportunity Presented by the Nexus of Forces

Impacts and Recommendations

  • To acquire new skills and portfolios aligned with the Nexus of Forces, IT and service providers will form unique and never-seen partnerships or mergers and acquisitions across various sectors
  • Changes in user demand evolving from the Nexus of Forces sill force CSPs to switch from being predictive utility companies to big data processing innovators and data analytics providers
    • Impact of Over-the-Top Players on Indian CSPs
    • Way Forward for CSPs
    • Control Costs
    • Become Innovators
  • The agility and extreme scale of data center infrastructure required to support emerging digital business models are driving IT megavendors to increasingly focus on open-standards-based technology platforms and commodity hardware, forcing them to develop and diversify into software, services and vertical specific-solutions
    • Margin Pressures Will Lead Vendors to Look for Other Avenues of Growth
    • IT Megavendors Will Increasingly Lead With Services
    • Enterprise Mobility Will Continue to Present Opportunities
    • Vendors Will Re-examine Their Vertical and Channel Strategies
  • The Indian IT services industry will further consolidate, as companies accelerate the shift from their traditional people-intensive business model, to focusing on areas like analytics, mobility and digital solutions
    • How Will the Industry Adapt to Demands of the Nexus?
    • Which Service Providers Are Most Threated, and How Should They Respond?
    • Cloud, Mobility and Big Data Service Opportunities Abound in India and Abroad
    • How Will Pricing Evolve?
    • How Will Organizational Roles Evolve to Embrace Digital Business Opportunities?

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