Gartner Research

Pragmatic Adventures With Imperfect Benchmarks Drive Innovation and Transformation

Published: 16 October 2013

ID: G00253339

Analyst(s): Michael Smith, Richard Hunter , Kurt Potter

Summary

CIOs and business stakeholders often use external IT and business benchmarks to set best-practice goals and lower costs. More-savvy enterprises use benchmarks as a catalyst for innovation, transformation and competitive intelligence, and to estimate the benefits and cost of big change.

Table Of Contents
  • Key Challenges

Introduction

Analysis

  • Build the Analytics Platform to Accept Benchmarks From Multiple Sources
  • Make a Decision to Accept Imperfect Benchmarks as a Cost of Doing Business for Transformation
  • Guard Against Being Overly Aggressive in the Pursuit of Business and IT Benchmarks
  • Expand the Mission of the Advanced Technology Group to Include Benchmarking
  • Create "Competition" Between IT Benchmarking and Benchmarking Related to Enterprise Competitive Intelligence
  • Tying It All Together for the Benefit of Enterprise Performance

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