Gartner Research

Business Key Metrics Data: Accelerate the IT Value Journey

Published: 16 October 2013

ID: G00256958

Analyst(s): Kurt Potter

Summary

Questions about IT business value are often misguided and the wrong questions to ask, depending on IT's role and the level of transparency. CIOs and IT leaders should create better business and IT metrics to communicate how the business changes and benefits from IT spending.

Table Of Contents

Analysis

  • Start the Business Value Journey With Business Key Metrics Data
    • Building the Analytical Foundation for Business Key Metrics Data
    • Creating Benchmarks for Business Services and Business Capabilities
    • Examples of Gartner Business Key Metrics Data by Selected Vertical Industries

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