Gartner Information Technology Research

Gartner Magic Quadrant for Integrated Revenue and Customer Management for CSPs


We rate solution suites that provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other functions. Target buyers are communications service providers.

Published: 17 October 2013

ID: G00248753

Analyst(s): Norbert Scholz, Kamlesh Bhatia, Jouni Forsman

Table Of Contents

Market Definition/Description

  • Market Definition
    • Functional Footprint
  • Market Size
  • Market Share

Magic Quadrant

  • Vendor Strengths and Cautions
    • Amdocs
    • AsiaInfo-Linkage
    • Comarch
    • Comverse
    • CSG International
    • Elitecore Technologies
    • Ericsson
    • Huawei
    • NEC (NetCracker Technology)
    • Openet
    • Oracle
    • Orga Systems
    • Redknee
    • SAP
    • Sitronics
    • Tecnotree
    • Volubill
    • ZTE
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

Evaluation Criteria

  • Ability to Execute
  • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


  • Changes From the 2012 Magic Quadrant
  • Key Findings
  • Recommendations

Market Overview

  • Vendors Not on the Magic Quadrant

Gartner Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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